Refund & Returns Policy
We want you to be fully satisfied with your purchase. Please read our policy carefully before placing an order.
Eligibility for returns
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Our return policy lasts 30 days from the date of delivery.
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To be eligible, your item must be unused, sealed, and in the same condition that you received it, in the original packaging.
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Certain products cannot be returned for hygiene and safety reasons. This includes self-test kits, opened or used items, and personal care products.
Non-returnable items
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Opened or used health/self-test kits
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Gift cards
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Downloadable software or digital products
Refunds
Once your return is received and inspected, we will notify you by email.
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If approved, your refund will be processed and applied to your original method of payment within a few days.
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If rejected, we will explain why (e.g. item not eligible or not in original condition).
Late or missing refunds
If you haven’t received your refund yet:
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Check your bank account again.
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Contact your credit card company or bank, as processing time may vary.
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If you still have not received your refund, please contact us at contact@reddroplab.com.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at contact@reddroplab.com.
Shipping returns
To return your product, please email us at contact@reddroplab.com. We will send you the return address.
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You are responsible for the cost of return shipping.
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Shipping costs are non-refundable.
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If you receive a refund, the cost of return shipping will be deducted.
For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance.
Need help?
If you have any questions about refunds or returns, please contact us at:contact@reddroplab.com..